The world's largest ticketing platform, it sells admission to a huge variety of events - from folk festivals to family attractions - with a powerful . Posted by . "It's just Chicago, and no more Rick Springfield," he said. The cancellation policy on the Viagogo website asserts that ticketholders may receive a refund for cancelled . However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Melissa Taylor paid over £270 for two Wireless Festival tickets in June. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. We think businesses - especially those with substantial resources - should still provide refunds for events . Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Example: Concert cancelled. It states that if an event organiser offers tickets to . DON'T BUY THROUGH VIAGOGO. To open a dispute: 1.Log in to your PayPal account. The difference between 'cancelled' and 'postponed' events is clarified by Viagogo, stating that 'postponed' or 'rescheduled' means "the event will still happen but on a different . . Dial +1 (866) 788-2482. 5.Select 'Item dispute', click Continue and follow the on . Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Wisconsin class-action suit says StubHub went back on guaranteed refunds for events canceled because of coronavirus. Contact Viagogoimmediately -raise a complaint & request a full refund Tel: 020 31376080 Email: customerserviceuk@viagogo.com. You will receive an email notification from Viagogo explaining the same. If the event . Join the 15,815 people who've already reviewed viagogo. 5.Select 'Item dispute', click Continue and follow the on . "We're very sorry to inform . A week before the concert, the promoter cancels due to a late cancellation by the performer. The tickets were bought by me as a present for my mother and parents-in-law. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. August 14, 2020. Still await refund for tickets to Lenny kravitz not looking good and Viagogo is not responsive. They were instructed to mail the tickets to Ireland by five days time, a deadline . . The tickets never arrived in Italy, Viagogo insists they did. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Sophie . Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). We deliver to any country around the world, including yours. 77 Battery St Fl 4 . Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Similarly, Does ticketek refund? 6%. 1.0.0 . In a proposed class action lawsuit, a Florida resident has challenged Viagogo's supposed failure to offer refunds to those who purchased tickets to events canceled during COVID-19. To open a dispute: 1.Log in to your PayPal account. For Stubhub, you should be receiving an automatic email and refund when an event is cancelled. Search over 4,000,000 tickets to popular concert, sport, theatre and festival events in over 50 countries. Per viagogo's guarantee, buyers are entitled to a full refund if an event is cancelled. Viagogo-cancelled event and refunds. We will contact you. Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. In 14 states . 2. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. viagogo is the world's largest secondary marketplace for tickets to live events. 14%. You will be entitled to a full refund or a 120% voucher. . May 3, 2021 / 1:22 PM / AP. 'If an event is sadly cancelled, our platform offers a full refund or gift voucher valued at 125 per cent of the original purchase price, and all tickets sold on our platform come with the Viagogo . 3.Click Dispute a Transaction. Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Viagogo is a ticket marketplace for concerts, sports and theatre events. Viagogo won't refund tix when concert happened in 2020 during lockdown August 6, 2021 7:09 pm. Make them aware of your experience and the complaint you've made. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. 4.Select the button beside the transaction you want to dispute, then click Continue. A Florida woman is suing Viagogo, claiming the company is refusing her a refund for tickets to a since-cancelled Tool performance. Similarly, Does ticketek refund? According to the consumer group Which?, Viagogo's terms and conditions say . Many event managers have already committed to providing refunds for cancelled events. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Viagogo is not giving us a refund and just keeps "escalating" the situation to other departments without giving any solutions. Average. All reviews ticket company money refund time event day email customer service concert website scam people viagogo phone experience bank. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. has found. Bad. In case of any issues, you can contact them here. CONCERTS & MUSIC FESTIVALS Hyomin Live & Talk 2020, 2/23 Pixies, 2/24-2/26 (postponed) . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic.. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. The credits are valid through the end of 2022. Poor. LATEST. Viagogo is a ticket marketplace for concerts, sports and theatre events. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its guarantee that promises a full. LATEST. Your experience can help others make better choices. Calls for cancellation and refunds as Elton John postpones tour dates again. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a . . 28%. . If your event has been cancelled, Viagogo will ask you to return the tickets and get a full refund for your purchase. and while the concert has been rescheduled for the same date in 2021 Faye is unable to attend as it clashes with a wedding she is due to . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. However, given the unique circumstances surrounding coronavirus, we're also offering an alternative option: If an event is cancelled, you have the option to receive a viagogo voucher, valued at 120% of your original purchase price, so you can enjoy an . August 14, 2020. You will be entitled to a full refund or a 120% voucher. Best concert ticket sites: The Louder Choice. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. The difference between 'cancelled' and 'postponed' events is clarified by Viagogo, stating that 'postponed' or 'rescheduled' means "the event will still happen but on a different . Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. But despite the organisers insisting the event had been cancelled, Viagogo refused to refund the tickets as the event organisers had also given customers the option to transfer their ticket to next year. . Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Viagogo is dodging its responsibilities to customers by refusing to refund events cancelled due to coronavirus, Which? 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. However, given the unique circumstances surrounding coronavirus, we're also offering an alternative option: If an event is cancelled, you have the option to receive a viagogo voucher, valued at 120% of your original purchase price, so you can enjoy an . I bought tickets for an Andrea Bocelli concert and the tickets turned out to be invalid. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Ruled by the Federal Court of Australia, the decision of penalty came after an appeal against the . The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic . 1.0.0 . Resellers on Yahoo Auction, Viagogo, Stubhub, etc. The plaintiff indicates in the claim that there was extensive communication . Buy and Sell Tickets. Ticket-holders to postponed events will be able . . . The cancellation policy on the Viagogo website asserts that ticketholders may receive a refund for cancelled . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. If your event has been cancelled, we will always email you with all the information you need. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. . ABBA Concert Tickets; Guns N' Roses . Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. . S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. . Be prepared to contact Viagogorepeatedly by email and send messages through their online help centre. Viagogo argues that the events have been postponed, despite event organisers confirming that they have indeed been cancelled. Get it delivered. Even if you don't receive this information, you will still receive a refund. The plaintiff indicates in the claim that there was extensive communication . Tickets purchased by credit or debit card will be refunded in full including the ticket and refundable ticket purchase, if relevant, and patrons do not need to take any . Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Gather all the information you have on the purchase. I requested a refund and have emailed numerous times and just get the . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. It will remain valid for the new date. In a proposed class action lawsuit, a Florida resident has challenged Viagogo's supposed failure to offer refunds to those who purchased tickets to events canceled during COVID-19. All the entries in our guide to the best concert ticket sites offer a good quality service, but for us, Ticketmaster is the pick of the bunch. Viagogo is a ticket marketplace for concerts, sports and theatre events. Provide the information they might require. Which? . If the event organiser is offering vouchers or tickets . The world's two biggest concert promoters and venue owners, Live Nation and AEG, have cancelled all global tours until April and told the artists to head home. It was postponed not cancelled so we did not get a refund. Wait for a StubHub representative to reach you. I though this was an official ticket seller but they are just re-selling tickets for a way higher price. Explain your case the best you can. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). If an event is moved and you cannot make the rearranged date, you should be entitled to . If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. We bought three tickets for an Andre Bocelli concert for July 2020. The difference between 'cancelled' and 'postponed' events is clarified by Viagogo, stating that 'postponed' or 'rescheduled' means "the event will still happen but on a different day than originally planned." 'Cancelled' means "the event will no longer happen and will not be reschedule, or it will happen but behind 'closed doors' without fans or supporters in .
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